Q. How do I know my reservation was booked?
You’ll receive an SMS and an email confirming your flight booking.
Q. Will I have to re-confirm my flight reservation before I fly?
No, you don’t. In case you really want to, you can call or write our Customer Support Team at support@trackex.com or by contacting the airline directly.
Q. How do I confirm my seats?
After you have done the booking, go to the confirmation page and click the link "select your seats now". It will open a page with the seat map in the flight. Select the segment, travelers and preferred seats, then click on "Confirm these seats".
Q. How do I get my e-ticket details?
You’ll receive your e-ticket details on the email address you have used to make your reservation.
Q. How do I get a boarding pass for an e-ticket?
You will have to show your e-ticket confirmation email at the check-in counter. The respective airline representative will use that detail to issue your boarding pass.
Q. Do I have to show my e-ticket confirmation email at the airline check-in counter?
Yes, you have to. Airports don’t allow you inside unless you show your e-ticket confirmation. You can carry a printout of your e-ticket, or have the e-ticket confirmation email ready on your phone.